Order Cancellation Policy – Tsunxtee
Last Updated: June 14, 2025
At Tsunxtee, we aim to provide flexibility and transparency for our customers. This cancellation policy outlines your rights, the cancellation timeframe, and how refunds are processed if you decide to cancel your order.
1. Cancellation Window
You may request to cancel your order within 24 hours of placing it, as long as production has not yet begun.
-
After 24 hours or once the order has entered production, cancellations are no longer accepted.
-
In such cases, please refer to our Return & Refund Policy for available options.
2. How to Cancel Your Order
To cancel an order, please contact us within 24 hours by emailing [email protected] with the following:
-
Order ID
-
Email address or phone number used during checkout
-
Reason for cancellation (optional, but your feedback helps us improve)
We will review your request and respond promptly.
3. Timing & Refund Process
-
Provided your cancellation request is received within 24 hours of placing your order and before production commences, your cancellation will be approved, and a full refund will be issued to your original payment method.
- Production Commences: Once your order is placed into production, you will receive an email notification when your order status changes to ‘In Production’
-
Refunds are typically processed within 3 business days, depending on your bank or payment provider.
4. After the 24-Hour Window
-
Once your order is in production or shipped, it cannot be canceled.
-
If you wish to make changes or request a return after this point, please refer to our Return & Refund Policy.
5. Contact Us
If you have any questions about this policy, or need help with a cancellation, feel free to contact our support team:
Tsunxtee
Operated by GOLAM MOWLA LLC
📍 Operating Address: 7230 S Christiana Ave, Chicago, IL 60629
📨 Email: [email protected]
☎️ Phone: +1 (919) 666-2111
🕒 Support time: Mon–Sat: 9:00 AM-5:00 PM (PST) (Los Angeles)
